Hyperice wants you to be excited about your new purchase. However, if
you need to return an item, our HyperCare team is here to help.
Please note: If your unit has been used or opened, a restocking fee of
10% will apply.
Hyperice wants you to be excited about your new purchase. However, if you need to return an
item, our HyperCare team is here to help. Below are a few noteworthy points to keep in mind
when returning a product you purchased from Hyperice.com
Standard Return Policy:
• You have 30 calendar days from date you received your Hyperice order.
• Only items that have been purchased directly from Hyperice.com can be returned to
Hyperice. Hyperice products purchased through other retailers must be returned in accordance
respective returns and refunds policy.
• If your unit has been used or opened, a restocking fee of 10% will apply.
• Hyperice does not cover shipping costs for returns.
• Please ensure that the item you're returning is repackaged with all the cords, accessories
and documentation that were included when you received it.
• Once our HyperCare team receives and inspects your returned product, our accounting team
will initiate your refund within 2-3 business days. An email confirmation will be sent to
the address associated with your order, detailing the amount refunded. The way your refund
is processed depends on your original payment method.
Promotional Kits and Bundles
• We do not accept returns/exchanges or allow refunds for individual items in a promotional
kit or bundle.
• We only allow returns/refunds on promotional kits and bundles, IF ALL items included in
your order are returned.