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Hyperice.com.au /
Help
  • Technical Support

    Chat with a Hyperice Specialist to get an immediate response or send us an email and we will get back to you within 24 hours. info@hyperice.com.au
    Available Monday - Friday 8am - 5pm PST
  • Warranty Policy

    Hyperice stands behind the premium quality of all of our products. With every Hyperice product purchased, a Hyperice One Year Manufacturer’s Warranty is included with purchase.

    Hyperice One Year Manufacturer’s Warranty covers the inner, technology components. Damage to the exterior is not covered under the warranty.  The warranty is not applicable to exterior other than defects in material, design and workmanship. Abuse or misuse, including but not solely limited to the failure to use this product for its normal purposes or in accordance with Hyperice’s instructions on usage and maintenance.
  • Troubleshooting

    We're here to help. Chat with a member of our support team and get answers immediately. Available Monday - Friday 8am - 5pm PST

    If you have any questions or need additional assistance, please e-mail us at info@hyperice.com.au
  • Return Policy 

    If you are not 100% satisfied with your purchase, you have 30 calendar days upon receiving the product to return the product and receive a full refund.

    We want you to be completely happy with your order. If for any reason you are not fully satisfied, we will gladly accept your timely return of unused or defective merchandise. Used merchandise cannot be returned unless defective. Please note a restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. 

    To be eligible for a refund, your item must be in its original packaging, include all accessories, and proof of purchase. Refund will be issued once the item has been received and inspected. If a product is not in the original condition, a fee may apply.

    Promo Code Policy
    Promo codes advertised for Hyperice.com are flash promotions. We cannot apply a promo code or discount once an order has been placed. If you would like to use a valid promo code for Hyperice.com you will need to place a new order. 

    Promotional Kits and Bundles
    We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle. We only allow returns/ refunds on promotional kits and bundles, IF ALL items included in your order are returned. 

    Defective Products
    Hyperice stands behind all of its products. If your product has a material or workmanship flaw, please contact customer experience.
  • Shipping and Order Information

    Processing Time
    Please allow 1-2 business days for online orders to be processed. You will receive an email when your product has shipped. 

    Changing Orders
    All orders, once confirmed with an order number, cannot be changed or altered. If you notice an error with your order, refer to the return policy to coordinate a return for refund. You may then correctly reorder your product. 

    Changing Shipping Address
    We do not allow for shipping changes on orders once they have been placed. There are no exceptions to this. If your address is incorrect, we will attempt to deliver 3 times then send it back to the warehouse. Upon arrival, we will contact you for an alternate shipping address.
  • Promo Code Policy

    When can I use promotional codes?
    Promo codes are not valid on the Hypervolt, promotional bundles, or accessories. If you have any questions with your promotional code, please contact info@hyperice.com.au before placing your order. Once the order has been placed, no changes can be made to your order