If within one year from the date of purchase, this product fails
due to a defect in material or workmanship, Hyperice Inc. will
repair or replace the product, or necessary components, free of
THIS WARRANTY EXCLUDES:
(a) damage caused by accident, abuse, mishandling, or transport;
(b) units subjected to unauthorized repair;
(c) units not used in accordance with Hyperice care
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from
abnormal storage and/or safeguarding conditions on the client’s
(f) failure to provide the dated proof of purchase.
Hyperice wants you to be excited about your new purchase.
However, if you need to return an item, Our HyperCare team is
here to help. Below are a few noteworthy points to keep in mind
when returning a product you purchased from Hyperice.com
Standard Return Policy:
You have 30 calendar days from date you received your
Only items that have been purchased directly from
Hyperice.com can be returned to Hyperice. Hyperice products
purchased through other retailers must be returned in
accordance with their respective returns and refunds policy.
If your unit has been used or opened, a restocking fee of
10% will apply.
Hyperice does not cover shipping costs for returns.
Please ensure that the item you're returning is repackaged
with all the cords, accessories and documentation that were
included when you received it.
Once our HyperCare team receives and inspects your returned
product, our accounting team will initiate your refund
within 2-3 business days. An email confirmation will be sent
to the address associated with your order, detailing the
amount refunded. The way your refund is processed depends on
your original payment method.
Promotional Kits and Bundles
We do not accept returns/exchanges or allow refunds for
individual items in a promotional kit or bundle.
We only allow returns/refunds on promotional kits and
bundles, IF ALL items included in your order are returned.