If within one year from the date of purchase, this product fails
due to a defect in material or workmanship, Hyperice Inc. will
repair or replace the product, or necessary components, free of
THIS WARRANTY EXCLUDES:
(a) damage caused by accident, abuse, mishandling, or transport;
(b) units subjected to unauthorized repair;
(c) units not used in accordance with Hyperice care
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from
abnormal storage and/or safeguarding conditions on the client’s
(f) failure to provide the dated proof of purchase.
Hyperice wants you to be excited about your new purchase.
However, if you need to return an item, Our HyperCare team is
here to help. Below are a few noteworthy points to keep in mind
when returning a product you purchased from Hyperice.com
Standard Return Policy:
You have 30 calendar days from date you received your
Only items that have been purchased directly from
Hyperice.com can be returned to Hyperice. Hyperice products
purchased through other retailers must be returned in
accordance with their respective returns and refunds policy.
If your unit has been used or opened, a restocking fee of
10% will apply.
Hyperice does not cover shipping costs for returns.
Please ensure that the item you're returning is repackaged
with all the cords, accessories and documentation that were
included when you received it.
Once our HyperCare team receives and inspects your returned
product, our accounting team will initiate your refund
within 2-3 business days. An email confirmation will be sent
to the address associated with your order, detailing the
amount refunded. The way your refund is processed depends on
your original payment method.
Promotional Kits and Bundles
We do not accept returns/exchanges or allow refunds for
individual items in a promotional kit or bundle.
We only allow returns/refunds on promotional kits and
bundles, IF ALL items included in your order are returned.
PLEASE DO NOT USE THE VENOM, OR ANY VIBRATION DEVICE WITHOUT
FIRST OBTAINING APPROVAL FROM YOUR DOCTOR IF ANY OF THE
Pregnancy, diabetes with complications such as neuropathy or
retinal damage,wear of pace-makers, recent surgery, epilepsy
or migraines, herniated disks,spondylolisthesis,
spondylolysis, or spondylosis, recent join replacements or
IUD's,or plates or any concerns about your physical health.
Frail individuals and children should be accompanied by an
adult when using any vibration device.
These indications do not mean that you are not able to use a
vibration or exercise device but we do advise you to consult
a doctor first.
Ongoing research is being done to the effects of vibration
exercise for specific medical disorders. This will likely
result in the shortening of the list of indications as shown
Turn off immediately and remove from body at first
indication of any discomfort
Do not operate continuously for more than one hour. After
one hour use, allow unit to rest for 30 minutes before
Unplug the charger from battery after charging or prior to
use. Venom will not function while charger is plugged into
For storage or travel, remove battery and store in supplied