Warranty and Delivery Information
Hyperice stands behind the premium quality and technology in our products and values the satisfaction of our customers. In order to uphold our warranty, we ask for all customers to save their proof of purchase. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Some restrictions may apply.
Returns/Refunds: If you are not 100% satisfied with your purchase, you have 30 calendar days from its original purchase date to return the product and receive a full refund. To be eligible for a refund, your item must be in its original packaging, include all accessories, and proof of purchase. Refund will be issued once the item has been received and inspected. If a product is not in the original condition, a fee may apply.
Defective Products: Hyperice stands behind all of its products. If your product has a material or workmanship flaw, please contact customer support.
1 Year Warranty: If within one year from the date of purchase, this product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the product, or necessary components, free of charge. This warranty excludes: (a) damage caused by accident, abuse, mishandling, or transport (b) units subject to unauthorized repair (c) units not used in accordance with Hyperice care instructions (d) damage exceeding the cost of the product (e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and (f) failure to provide the dated proof of purchase
Vyper: 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced.
Please contact customer support for additional assistance - firstname.lastname@example.org
We endeavour to ship all orders received by 4pm EST same day (where possible). We use Australia Post or Fastway Couriers within Australia, and TNT Express for all New Zealand and Pacific Island orders. We request you allow 2 - 4 days transit time for your order to arrive with you. Once your order is shipped, we will update you with a Tracking Number via your email address provided.
If you have any questions, or require an express delivery service for your order, please contact us - email@example.com - we are more than happy to help.